I have filed a lawsuit against Best Buy and launched this blog in an effort to bring attention to the reprehensible state of consumer property and privacy protection practices at America's largest consumer electronics retailer, with the hope that it might motivate Best Buy to effect changes and spare future consumers the experience I have been subjected to -- or worse. The short story is that Best Buy and its representatives: 1) allowed my computer to be stolen from the Best Buy store in Tenleytown, Washington, DC, 2) fabricated records and tried to cover up the theft, 3) lied to me for weeks about the repair status of the stolen computer, 4) responded to repeated requests for a theft investigation and compensation with indifference and insults, and 5) demonstrated a company-wide disregard for legal obligations to immediately disclose the theft and notify me of potential exposure to identity theft over the course of the ordeal. Relevant documents and details follow the below timeline.
May 19, 2007: Shortly after I left a 1-year-old laptop with a malfunctioning on-off switch at Best Buy's Tenleytown DC store for repair under a service contract, the computer was stolen -- either by an employee or by someone who managed to abscond unchecked with the laptop from a "secure" area of the store.
June 2007: Efforts to track the computer were met with Geeksquad confirmation that the laptop was "not in the system".
July 2007: July 1, Best Buy's Tenleytown DC store informed me that the computer was "not in the system," provided a new reference number, and instructed me to contact Geeksquad again. July 4, a store employee created a false computer record, and the appearance that the laptop had been processed for repair on that day.
July 9 - August 9, 2007: In response to follow-up inquiries, Geeksquad and Best Buy "Customer Service" employees repeatedly lied about the repair status and location of the phantom computer. After disclosure that there was "no record that the computer ever shipped from the store," the laptop was finally confirmed "missing" on August 9.
August 9 - October 2007: Repeated requests for an investigation and fair compensation (<$5000) were ignored, then addressed with insults and lowball compensation offers. More importantly, Best Buy consistently failed to fulfill legal obligations to immediately advise of potential exposure to identity theft throughout the process.
November 2007: November 16, I filed a major lawsuit, seeking both fair compensation for replacement of the computer, its content, and expenses related to identity theft protection and the lawsuit, and the adoption of adequate measures to ensure customer privacy protection is given the priority it deserves in the future.
December 2007: December 19, I received a copy of a Best Buy lawyer's Motion to Quash Service and Dismiss Complaint. December 20, I sent a response, which was ignored. Independently, Best Buy's corporate counsel sent an offer for $2500 in compensation, with non-disclosure and non-liability provisions and no offer to address the systemic failure in Best Buy's practices, i.e., the main motivation for my lawsuit.
January 2008: January 3, I sent a response to Best Buy Associate Corporate Counsel's settlement "offer." January 4, I filed Opposition to Best Buy Lawyer's Motion to Quash Service and Dismiss Complaint with DC Court. At a pre-trial status hearing on January 25, the Court recommended trying informal negotiations to settle the matter. I advised Best Buy's lawyer that I would drop the suit if Best Buy would provide compensation for my expenses and time and address the shortcomings in its property and privacy protection practices. Best Buy refused. Apparently, Best Buy would rather pay its lawyers to fight me than address the issues raised in my claim.
*Funds received to date total $1110.35, which were unilaterally transferred into my credit card account by Best Buy in late October 2007 -- without my knowledge or consent. The amount does not even cover the full cost of replacing the laptop itself, let alone a fraction of the value of the music, pictures, software, and other contents that were on the stolen computer, legal and court expenses, the cost of identity theft protection services that I am forced to bear for years to come, or compensation for the estimated 200 hours I have spent since May 2007 dealing with Best Buy and its agents, the replacement of my computer and its contents, and pursuing the lawsuit because of Best Buy's indifference towards my initial requests. Best Buy also sent a $500 gift card to me in mid-October 2007 (with no explanation and despite repeated communications that I had no interest in a gift card that would force me to patronize their stores). I subsequently advised them that I would donate it to a non-profit organization unless they requested its return, and did so in December, after not receiving a response.
Overview and Timeline
Subscribe to:
Post Comments (Atom)
455 comments:
«Oldest ‹Older 401 – 455 of 455I have one question for all of the posters that do not agree with this litigation. If the plaintiff was asking just for say $10,000 and the adoption of adequate measures to ensure customer privacy protection is given the priority it deserves in the future would that be more palatable to you?... The one thing I see here that we as consumers should look at is… WHY? Do we think we are saving money at this and a Big Box stores… this person bought the product and an extended service plan… 75% of people that buy them never use them… only 15 to 20% 0f the cost of extended service plans god to the training of in store personal to trouble shot or fix the problem.. 85 to 95% are sent out just with what the customer report was wrong… What it come to is I remember back in the day there was a TV and radio repair shop in just about every town… all of the repairs do right in the shop… it was the same for computers… But it is we the consumer that are to blame… we like to save a buck, But will spend “$50 on a $185 digital camera for an extended service plan”… We know that there a lot corporations no longer have any Business ethics… Abercrombie, Best Buy, Enron, Exxon, and on and on… We need to wake them up… Even the present administration has attempted to take away the only way we as consumers have to fight back… I agree with the litigation but I do think the $$ is out of line…
If a waiver was signed. I am sure that is the first thing you will see in court. There are many other failures that occurred on Best Buy's part in this matter that will come to light. Retail for electronics is always a last resort.
How valuable was your data, anyway? Even $10.000 is too much, and you are asking for MILLIONS?
You are just fuelling the insane legal system in the US with this. If you had asked for something reasonable I would have supported you, but by being so greedy you have shamed yourself, and I sincerely hope the legal system will dismiss you and deny your ridiculous claim.
And as someone else said, there are so many others in the world with real problems - you should really use your energy on something else. Just get over it.
Good for you! I have had a very similar experience with Best Buy recently. The amount of this lawsuit should force the company to deal with it, and the media attention is well needed. If you want an account of what happened to me I would be glad to provide it to you and your attorney. I am probably going to have to sue them too at this point and I am just furious. We need Best Buy to know that we are not going to just go away!
I do not approve.
I too have had difficulty with attempting to have best buy honor a warranty issue. I have spent hours over the last few months on the telephone with their customer service to no avail. unfortunately, I did not keep accurate logs of my telephone calls or their "resolutions" so I am forced to just be annoyed by their mere existence and refuse to ever enter their store again.
You know, I was all set to say "You're an idiot, suing them for all that money over a lost laptop!" But then I read the whole thing and... well... good. There's no reason why we should allow corporations to circumvent laws meant for our protection. There's no reason why they should be allowed to lie to consumers.
I think we all know you're not going to get 54 million, but I do hope you get something. And I hope that by the end of this, Best Buy has changed their practices.
Just remember supporters,You are only hearing one side of the story.The side of the person trying to cash her "litigation lotto" ticket
I think you have a case, and wonder how many of these negative responses Best Buy paid employees to post.
You go girl! Thanks for fighting for all of us. I have never had a good experience at Best Buy and have learned to avoid their store at all costs!
Quit whining and get a life. People like you are the reason prices are so ridiculously high (to pay for your stupid lawsuit), customer service is so poor (employees fed up with dealing with idiots like you), and the legal system is such a mess.
Do you even know HOW to use a laptop?
Before you snark -- I'm anonymous because I want you to wonder who left this. Could it be . . . someone you see every day? someone in your family who's embarrassed by you? someone who laughs behind your back every time you walk by?
You'll never know.
I too have bought a laptop from Best Buy in the past. I bought the extended warranty and when it needed fixing I was told, "I used it too much." Needless to say they did not repair the computer. I won't even look at their ads after this experience. I hope you continue your legal matters with Best Buy if just to bring it to the attention to the public so they can see what type of store they are dealing with.
any updates?
If you start a class action suit or you need someone to testify I would be happy too. I bought a laptop from them it overheated and they refused to replace it. It has been brought back 6 times in the last 2 years and they have replaced every part but still never replaced it. Every time it comes back from them more beat up and they even lost my power cord.
Sheer greed !
Best Buy would not honor my warranty too. They just didn't care. So I posted some things a few years ago when this happened, I spoke to numerous people, and actually stopped some people from buying from them. Yippee! But what you are doing is WOW!!!!
Go get 'em and God speed mi lady.
I CAN'T STAND BEST BUY, and will never shop there again. Very similar situation happened at Comp USA and look at what happened to them (OUT OF BUSINESS!!) I guess there is some justice afterall.
Anyway, good luck and I wish you the best.
It's sad how people are quick to judge others when they have not experienced something as personal as losing all that data. Who backs up their data to repair a power on/off switch? Have some compassion people! It's apparent she is suing for a rediculous amount but its to teach this corporate giant a lesson where it hurts - PROFITS! They brought it on themselves with their lies and low-ball offers. Why not admit to the mistake from the beginning? I'm sorry but I too have stopped shopping at Best Buy a while back when they wouldnt honor their own advertised price found on the internet. That's not how I do business and neither would accepting lies become standard business practice. If she accepts the "settlement", she's allowing the rest of us to be swept under the carpet. I would like to see her win all of that money and then donate 90% of it to a charity just to teach BB a lesson. You go girl and keep strong on your fight. Don't let these brainwashed fools with no compassion get the best of you!!
ohh i feel 4 you. your story has inspired me. after my father just passed away my mother transferred her 'safe' money onto a credit card and bought me a desktop from bestbuy. it is a very exspensive one too.she also signed up for 2 of their bestbuy cards,so to be a good costumer. (i'm ill w/ a rare disease that keeps me in the house.) by no means are we rich. the computer..,it's 6 months old and still under manufacters parts and labor warrenty. it's malfunctioning. It will not play DVDs it loads slower and slower. It says it loosing data the video card is going out. and more multiple problems. I havent done nothing to the computer. i.e downloaded nothing.etc. I have a firewall all that for protection. I feel so bad because my mom got this PC for me and it is very exspensive and now it's falling apart for no reason but that my mom & i was sold a junk mulfunctioning computer. ( we both were under the impression that when you pay good money you get a good brand new computer and the customer is always right. hahah.) I don't know what to do. I'm afraid to bring it to best buy they say they'll run tests and send it off for repair,but i dont feel thats what will really happen. I do not trust them! Im so very upset. I wish* they would let me have another correctly functioning computer that is the same. yeah like they would..? thanks for your braveness and story.
if you have any advice please email me at xconfusiousx@yahoo.com
Best Buy just struck again. I brought my laptop to their Geek Squad on Dec. 28, 2007. March 22, 2008 I found out that they lost or deleted my data after paying them to create a back up. Today March 25, 2008, I received I received a phone call very carelessly notifying me that since they didn't give me a copy of the info they purged their system and don't have any of the info that they were paid to secure until my laptop was fixed all of my datat including tax and insurance information is GONE. I was also informed that on the consent to work on my computer that I signed I also waived my right to sue them for losing/deleting my info, that I only found out afew day ago after going into the store to pick up laptop that it was missing. I guess I need to get on the phone to find out who all I need to contact in regards to the identity theft laws,etc.
What Best Buy did was totally uncalled for and unprofessional. They should not get away with it.
Best Buy should overcompensate because of their horrible customer service.
Does anyone know what ended up happening?
any updates on what's going on? best of luck! :)
To all of you Geniuses who are complaining about higher cost for the legal system and all of the other garbage you are spewing from your mouths get a clue and a life. At least this lady has the balls to make a statement which is what this lawsuit is all about, and not about hitting the lottery or making a fortune from this, and is more than your lame asses will ever be brave enough to attempt in your lifetime. And furthermore she is trying to fight this company's bad track record of bad customer service and practices and correct it so your dumb asses won’t have to be subjected to this kind of nonsense in the future. It's so pathetic to see how you all are hiding with your insults from behind your little computer screens, which has become typical behavior in this country and every other one since the creation of the NET. If you were half as brilliant and mature as you clever dicks believe yourselves to be then you would simply say I disagree and move on. But no you have to make feeble attempts to prove how superior your thinking process is and how you could never let this happen to you, and verbally abuse and slander this lady to simply prove how intellectually and morally superior you are, and make yourselves feel better about your mundane and boring existence. Well it’s obvious you aren’t as clever as you deem yourselves to be. This is America the last time I checked, and she is entitled to her opinion, (whether you agree with it or not), and her right to pursue legal justice if she feels she has been wronged, and in my opinion she has been severely Ill-treated and victimized by this pathetic company. I hope everyone who chooses to abuse this lady in this way, is subjected to the same behavior in the future by this company or some other one, and I will stoop to your levels and be more than happy to log on to your blog and give you a taste of your own treatment.
Justice4all said: "And furthermore she is trying to fight this company's bad track record of bad customer service and practices and correct it so your dumb asses won’t have to be subjected to this kind of nonsense in the future."
Your argument isn't that strong. She's not fighting the "company's bad track record" for truth, justice and the American way. She's fighting the bad service she received, not all the bad service they are accused of. This isn't a class action suit. And $54,000,000 is a whole lot of money for a stolen computer. As she would have probably lost the data on it, replacing the computer is fair. $54,000,000 is not fair or even reasonable.
Justice4all also wrote: "To all of you Geniuses who are complaining about higher cost for the legal system and all of the other garbage you are spewing from your mouths get a clue and a life. At least this lady has the balls to make a statement which is what this lawsuit is all about, and not about hitting the lottery or making a fortune from this, and is more than your lame asses will ever be brave enough to attempt in your lifetime."
Then added: "It's so pathetic to see how you all are hiding with your insults from behind your little computer screens, which has become typical behavior in this country and every other one since the creation of the NET. If you were half as brilliant and mature as you clever dicks believe yourselves to be then you would simply say I disagree and move on. But no you have to make feeble attempts to prove how superior your thinking process is and how you could never let this happen to you, and verbally abuse and slander this lady to simply prove how intellectually and morally superior you are, and make yourselves feel better about your mundane and boring existence."
Pot, meet Kettle. Hypocritical much?
Then went on to say: "This is America the last time I checked, and she is entitled to her opinion, (whether you agree with it or not), and her right to pursue legal justice if she feels she has been wronged, and in my opinion she has been severely Ill-treated and victimized by this pathetic company."
Look at the street sign... well, well, well, it goes both ways. I'm entitled to my opinion and have the right to post it on a message board. Did you even read your diatribe? At all?
"I hope everyone who chooses to abuse this lady in this way, is subjected to the same behavior in the future by this company or some other one, and I will stoop to your levels and be more than happy to log on to your blog and give you a taste of your own treatment."
Feel free to log on my blog. I really couldn't care less. And having had only good experience with Best Buy, wish me all the problems you want. Then wish for World Peace. Let's see which one happens first.
Of course, re-reading your message, it's highly probable that you're either trolling or using sarcasm to make a point. What point, I'm not sure, but making a point.
posted by anonymous
Quit whining and get a life. People like you are the reason prices are so ridiculously high (to pay for your stupid lawsuit), customer service is so poor (employees fed up with dealing with idiots like you), and the legal system is such a mess.
Do you even know HOW to use a laptop?
Before you snark -- I'm anonymous because I want you to wonder who left this. Could it be . . . someone you see every day? someone in your family who's embarrassed by you? someone who laughs behind your back every time you walk by?
You'll never know.
Sad and yet stupid comment...
anonymous said:
It's sad how people are quick to judge others when they have not experienced something as personal as losing all that data. Who backs up their data to repair a power on/off switch? Have some compassion people! It's apparent she is suing for a rediculous amount but its to teach this corporate giant a lesson where it hurts - PROFITS! They brought it on themselves with their lies and low-ball offers. Why not admit to the mistake from the beginning? I'm sorry but I too have stopped shopping at Best Buy a while back when they wouldnt honor their own advertised price found on the internet. That's not how I do business and neither would accepting lies become standard business practice. If she accepts the "settlement", she's allowing the rest of us to be swept under the carpet. I would like to see her win all of that money and then donate 90% of it to a charity just to teach BB a lesson. You go girl and keep strong on your fight. Don't let these brainwashed fools with no compassion get the best of you!!
3/22/08 11:43 PM
Here Here!! So well said. I couldn't have said it better myself!!
I agree with you suing for the amount you've spent in lost time, expenses, etc., but MILLIONS of dollars? I have to echo other comments here with respect to that. If you intend to use it to educate the public on the importance of backing up your files, that's one thing. But keeping it in your pocket is incredibly greedy, even though your laptop was stolen. (By the way, maybe your homeowners insurance will buy you a new one?)
You lost. Case dismissed. Sorry boutcha.
Hello All,
I have read through this blog and I must say.. this info is dead on. I have had at least 4 or 5 crappy experiences with Best Buy.
Many of my clients have come to me because of Best Buy lack of proeffesionalism. The Geek Squad simply led them to me. I am not sure if everyone here read the news that BestBuy bought BestBuySux.org. This site was dedicated to bringing to light the injustices surrounding Best Buy.
They bought out this site to put a positive spin on it. They made it a frigging Best Buy praise website. Take a look for youselves.
Anyway, I have decided to continue the wonderful tradition and create a brand new site in the old ones likeness. The site is simple right now, it more or less is asking for opinion (such as yours) as to what should be added to the site. Please stop by and let me know what you think. Best Buy Sucks
As for the owner of this blog.. awesome work. Please contact me via the contact for on my site if you would like to chat about a possible joint venture here :-)
Thanks for your time.
This blog doesn't mention it, but the case was apparently dismissed on Feb 28.
Looks like Raelyn does'nt have much to say now that her rediculous lawsuit has been dismised and the Judge ordered her to pay Best Buy 2 hours attorney fees.Which Judges will only do in the most obvious cases of civil justice abuse.Good for the Judge.
I purchased my laptop in May of 2007 from Best Buy. Around April 20, 2008, I took the laptop in for repair. I had purchased the warranty with my laptop and the sales person represented that if anything happened to it that it would be fixed in the store or I would be given a new one.
When I took the laptop in for repair in April, I was unpleasantly surprised to learn that they do not fix anything in the store and it is all shipped off to a service center. Since I am in law school and need my laptop, I had no choice but to let them ship it off. A week later I received a call from the service center saying that the repair was not under manufacturer's warranty and it would cost $500 to fix it.
I was very upset because I knew I had the warranty for anything outside of a manufacturer's repair. Well it turns out that the employee who shipped off my laptop neglected to indicate that I had such a plan. I spent hours calling around until finally someone told me the laptop would have to be shipped back to the store and then shipped back off to the service center. I again had no choice but to assent to this, however, that person actually never called the service center to tell them to take any action and the next day I received the same phone message regarding it not being under the warranty.
Finally I spoke to a manager at the Best Buy store who actually got the process started. 3 weeks after the repair I called to check on the status and was told that parts needed to be ordered and it should be ready this week. I called on 5/21 and was told that the parts were just ordered the day before and it still wasn't ready. The rep then called me back to tell me that the laptop was in the store. I assume he did not even look the first time.
I drove 25 minutes to pick up the laptop and the computer turns on with no display. So the service center had sent it back unrepaired. I spoke to the manager who spoke to the service manager and they were unwilling to give me a new laptop. They told me it would have to be shipped back out.
I called on 5/22 to the main Best Buy customer service line and was told by a Dana who is an Executive Resolution Specialist that he would contact the service center and issue an exchange if they determined it was unrepairable. Dana did not call me yesterday and still has not called me back.
Friday, May 23, I called to make sure that the package was sent out. According to the tracking number provided to me by the employee it was not been shipped out and only the billing information has been received though a Best Buy store employee and Consumer Relations representative tried to convince me otherwise. I spoke to 4 people on Friday, May 23 from consumer relations to Best Buy employees in the store and no one has been willing to assist me and continued to transfer me to the voicemail of Dana Willie who continued not to respond until Friday, May 30.
The laptop did not arrive at the Geek Squad Service Center until Tuesday, May 27 and though it was “repaired” (which I have yet to determine) on May 28, it was shipped out via UPS Ground shipping and will not arrive at the store until Monday, June 2. Best Buy in response to my Better Business Bureau complaint and various other letters and complaints that I have faxed to Corporate Headquarters has offered me an insulting settlement of a $50 gift card. This does not even begin to address the issues associated with this transaction. It is a shame that Best Buy continues a cycle of negligence, disregard for customer needs and fraud. Throughout this transaction Best Buy has failed to perform or take quick action when they represented that they would. We will see if the laptop is actually repaired on Monday, June 2. But even if the laptop functions, this will not be the end of this issue. Best Buy needs to be held accountable for their poor customer service, consumer relations and employee training on a state and national level.
I am going through a nightmare right now with BestBuy...read my post, hopefully I won't be out there next week with my flyers!
Best Buy's Policies allow their employees to practice fraud. The Best Buy in Owings Mills, MD sold me a used/broken camera on 8/23/08. I tried to return it within 45 minutes of the purchase. After accusing me of switching the camera, they would not take it back because the serial number on the box didn't match the serial number on the camera. I spoke to 5 different representatives (including 2 supervisors) at Best Buy and all of them pointed the finger at SONY. The reps at SONY were confused that Best Buy even sent me to them because the stores have a SONY regional sells rep that they are suppose to report this issue to. Problem is SONY places a sticker on the box that prevents people from opening the box without notice. Best Buy places their "14 day" policy label over this sticker so you can't tell if it has been tampered with. The last SONY rep I spoke to said someone at the store had to of replaced the camera because the digital cameras go through a quality assurance test before the SONY sticker is placed on the box.
I did a little research and it looks like CT, NJ, and OH have sued Best Buy for “engaging in a pattern of unfair and deceptive acts and practices. “
“The complaints filed by Ohio consumers claim -- among other things -- that Best Buy repackaged used goods and sold them as new, failed to honor rebates, failed to honor refund and exchange programs, and failed to honor extended service contracts.” - http://www.consumeraffairs.com/news04/best_buy_ohio.html
Of course Best Buy isn’t going to show fault now that they are getting sued by so many. All I can do is contact the MD Attorney General’s office and hopefully I can get my rights back.
I wish I would have seen this before I went to Best Buy (San Francisco,CA) last Saturday. They lost my computer as well. I have had to go to the store every single day for info since they do not answer their phones. Yesterday I got the store manager involved, but I'm not really expecting them to find it.
Good luck with your case and consumers beware -- shop someplace else!
I also have a missing laptop that was entrusted with Geek Squad for repairs.
I dropped it off on October 20, 2008 and stupidly paid the $200 repair bill upfront.
A week went by and I never heard from them, so I thought I'd stop by the store today to check on its status.
The Geek Squad employee searched for about an hour and during this time, never told me anything.
Finally, I told them that I need them to tell me what's going on. I asked them if it has been repaired, was it sent off for repairs.
The Geek Squad employee had no idea if work was ever started on the laptop, if it was shipped off site. Nothing, it's as if they never had the thing.
The Geek apologized and told me that he wold give me a call. That was 8 hours ago, and no call from Best Buy's Geek.
Tomorrow, I will bring them the receipt from Dell showing what I paid for the computer when purchased in July 2008.
I will give them one week to produce my laptop. If they cannot locate the laptop in that time, I will expct them to refund my payment for repairs and also pay me the replacement cost of the computer.
I will accept nothing less, and am prepared to file suit if that's what it takes.
You are awesome! Thanks for standing up for the little people and for principles.
Thank you, thank you, thank you.
I support you 100% as well. I have had my own horrendous experience with Best Buy (though not nearly as bad as yours). All I want is my computer & programs & data back. Good luck!
http://somuchmorethanamom.wordpress.com/2009/01/16/attn-brad-anderson-best-buy-ceo/
I found the information to be very informative. Thank You, King Of Rates
I recently sent this message to Best Buy. I encourage everyone else to do the same. Please read this article: http://www.cnn.com/2009/US/08/13/bestbuy.mistake/index.html. Then please visit Best Buy's website and use their contact form to send a similar message. Let's all boycott this lame company.
"In light of your bait and switch "mistake" on your website for the HDTVs that were mismarked, I will be launching a full blown Best Buy Boycott across my company and thousands of members of my Linked In and Facebook groups. Maybe you should consider firing the person in charge of posting such unreal prices on your website. Seems like an editor or quality assurance/control person should have caught this before it was published. Your company is notorious for bad customer service both in store and on your website. I will never purchase anything from you again."
I am a one-person mobile computer repair service--have my own small business; With no exaggeration what so ever, each and every laptop/desktop that is placed in my hands that has that small purple sticker on the bottom/side, also comes part and parcel with a Best Buy horror story of both data loss and or a $300.00 (or more!) charge for a hard drive replacement. I have "a real man's tools" that can check/test most all aspects of hard drive functionality--an "unacceptable proportion of the hard drives that are actually returned to the customer after being replaced, (have "nothing" wrong with them). And I find myself standing with a new client, whom was most always a referral from a very happy past customer, telling me this horror story and how they are out $300.00 for a ripoff-job 2 weeks prior, and they want me to take their computer, and old hard drive, and try rebuild their system to something that resembles what their used-to, and get their life back in other words. Being that my first computer a Commodore 64, and today is sometime in the 21st century, I don't have to mention the fact that, "I know what I'm talking about". I truly hope you get every sent you can from them, and slam them good for their arrogance! There are three things you can't hide; the Sun, the Moon, and the truth--as you all can see unfold in this entire blog.
You do realize that on the Geek Squad service repair form it clearly states in one of the items that they're not responsible for any data left on, or lost during the repair process right?
It sucks they lost your laptop, but you've got no case if you signed that waiver.
Hi,
Just want you to know I found your blog very useful and helpful!!
Thanks for sharing this.
Same thing happened to my mom when her laptop broke. They told her for months that it was "in process" but it really was just lost/stolen; geek squad is such a joke. I like BestBuy's prices and they did give my mom a NEW laptop, but for serious computer problems I always suggest you take it to a "local" computer shop.
It's like some of these commenters didn't really read your reasoning for the $54 mil figure. Human error, my foot! I guess lying, creating a false document, and denying responsibility for their responsibilities is also "human error." If this happened to me, I wouldn't have the patience for all the legal stuff, I'd just go to the manager's house and let him make $2500 worth of excuses to my fists.
I found your blog after doing a search about Best Buy and "lost computers." Because when I called the Geek Squad today, they couldn't find my laptop. I spent about 15 minutes on hold while they searched the entire back room. They claimed to have found it, we shall find out when I go up there tomorrow.
Following website will be very helpful for reference so please visit - http://www.consumer-consumerrights.com/
I am going through a nightmare with best buy. My husband and I purchased a washer and dryer from them. It had to be ordered, so they said they would call when it comes in. Long store short. When it came in they gave it to somebody else. They said we picked it up...We did not. I can't get them to show me who signed for my item's. I still have my pickup paper's they told me to bring when I come to get my item's. It's like talking to a wall.
That is very Good for you! I have a story that is remarkably similar to yours (bought laptop from BB, gave to them for repairs, never to be seen again - reportedly stolen from their offsite repair shop)... after years of trying to get Best Buy to own up to its mistake - Or even offer me compensation - I gave up. I admire the effort you are putting forth here. It's obviously not about the money as much as making a point.
I think it is very important to always research and make sure you are in fact buying the best electronics online before making a purchase. Thank you for sharing this article though, I found it very interesting.
I hope by now you stuck them. Best Buy and its GS not only stole my tower for my PC, they gave me a similar one that belonged to someone else. BB was told to hold the Tower b/c if it was a hard drive death, I would probably buy a new pc. The Tower they gave me was the lowest model Dell ever made. My Tower had 2 optical drive plus a separate partition drive which backed up everything. BB's employee asked if he could take the tower HOME and he would give me a better price on the hard drive, add Windows 8, upgrade MS office suite, etc. for much less than BB's prices. The tower I had the hard drive was cleaned and many components were missing as well as all purchased software and other important items. They stole my computer, switched it with another rotten newbie computer, and BB was told not to inspect or repair it until I made a decision. Now I am subject to ID theft, all personal information exposed, spent countless hours trying to fix or upgrade stuff as BB denied everything and I needed a PC. My purchased software which cost a lot of money, was gone. This can't be replaced nor can the data be replaced. 100s of phone calls to BB Corporate, letters, e-mails, etc. plus Store Manager never denied or addressed problem. I purchased my real Tower with all upgrades especially D drive, so if a crash came, I would be ok. Even better BB tower that they gave me had a "unknown MS product key and service tag that was not in their data base. I trusted them and they robbed me. So screw all you people who think you know everything and stick up for them. Their employees are criminal period. Others have complained of the same thing. Oh, the papers which I receive stated they inspected the tower. While my tower was on hold, they tried to sell me all sorts of other way expensive PC's. The quotes for the software ranged from 30 dollars to 200 d0llars on top of that. I WILL SUE THEM AND I WILL WIN. Nobody has the balls to do this, yet I will.
From all the fraud I have seen regarding Best Buy and the Geek Squad, I am all for this. Will your attorney work with me also here in Tennessee? I am tired of fighting with Best Buy, and their clear fraud and deceitfulness as they are refusing to do anything. They simply waited for the warrantee to expire!
http://bestbuygalaxy.blogspot.com
Best Lie is truly one of the sleaziest companies I've ever witnessed. My house nearly burned down because of a faulty appliance and their incompetent installation work. No one there cares about anything other than trying to filch the money if consumers.
This company HAS to fail soon, and you can already see some senior managers are cashing in their stock before it tanks. The few decent employees will have no trouble finding other work, and as for the rest of the scumbags that work there......you can starve for all I care.
future consumers the experience I have been subjected to -- or worse. The short story is that Best Buy and its representatives
Stock Market
Thanks for sharing the information. Good luck.
I am so happy to see that I am not alone in my feelings about Best Buy's culture. From the in store employees to their corporate staff, I experienced nothing but lies and insults. The fact that this is allowed from their staff and is consistent makes me believe that it comes from the top, meaning the ceo. Seems like they train, promote and encourage unethical business practices from their employees. This clearly is a work place where if you had one ounce of integrity you would not fit in. Curious what this guys compensation is to lead such a shameful and confrontational company.
Best work hope same fot=r the future
Post a Comment