tag:blogger.com,1999:blog-4739089849146647164.post1889351313437046163..comments2023-08-29T06:10:34.177-04:00Comments on "Best Buy" vs. Consumer Protection Blog: "Privacy in Peril" Draft Op-edrcdchttp://www.blogger.com/profile/17761990817868617117noreply@blogger.comBlogger248125tag:blogger.com,1999:blog-4739089849146647164.post-25485353472086659502018-10-09T04:00:08.470-04:002018-10-09T04:00:08.470-04:00Great post.Thanks for one marvelous posting! I enj...Great post.Thanks for one marvelous posting! I enjoyed reading it;The information was very useful.Keep the good work going on!! <br /><b><a href="http://electronic-show.com/laptop/" rel="nofollow">best buy laptops</a></b> <br />Talha Shahzadhttps://www.blogger.com/profile/00920459178381854396noreply@blogger.comtag:blogger.com,1999:blog-4739089849146647164.post-47494272373129049812016-04-08T15:38:43.580-04:002016-04-08T15:38:43.580-04:00Hi, I'd like to file a lawsuit against Geek Sq...Hi, I'd like to file a lawsuit against Geek Squad's negligence as well, and for hiding the fact that they failed to properly label my camera equipment, recreated new paperwork, fudged and lied about my actual drop off date, resulting in over a months worth of waiting time so I wasn't able to take all of my Sony mirrorless equipment that I bought just for my trip to the Galapagos. Needless to say, i went to the Galapagos wtih my backup camera that was I didn't want to use and my iPhone. I am so depressed from coming back with no quality photos that I can print and sell or exhibit. And the sad part? It happened again, at the same store with another camera that I serviced - all within 3 months! I'm still in the process of hearing back from the complaints department, who in her words "I'm speechless and have no words for what you just experienced." It's been over a week now and now after reading about your case, I want to file a lawsuit to make up for every related incident to this. Can you please guide me to the right person to talk to? Indigo Girlhttps://www.blogger.com/profile/04931847561215551495noreply@blogger.comtag:blogger.com,1999:blog-4739089849146647164.post-77775274242624970932012-06-22T18:52:11.913-04:002012-06-22T18:52:11.913-04:00I think this is long over due. They have played si...I think this is long over due. They have played similar tricks with us. I completely stopped going to Best Buy. They sold me service plan for a vaccume cleaner saying that they will also clean it once every three months. When I took it for cleaning, I was abused saying that I am day dreaming. They do not have any control on their store employee and they are commissioned. So they do anything to sell - they can even steal your credit card to charge the sale and get commission on that.couponshttp://www.megasavingcoupons.comnoreply@blogger.comtag:blogger.com,1999:blog-4739089849146647164.post-36264717514637446222012-04-10T14:23:35.409-04:002012-04-10T14:23:35.409-04:00booo hooo I wont be one to regret seeing best buys...booo hooo I wont be one to regret seeing best buys eat the dirt.<br />When I said I would be a single national lab wide networ bain to anything best buys now to see my efforts to inform my friends to avoid being taken avantage and used by a flipping lot of theives who dont care if you complain well eventually enough people the nay sayers get their undue proof I was right they got treated as if they were stupid well the national labs are the best minds in this nation and we talk we are all techies and have the spending cash for the best minds need the power to compute best buys has done its dmage to enough people to prove they will not get any business from the rest of the public who they have families and we all talk who is the best for the use of our hard earned money and educations.<br />I told that stupid asset store manager I would let the word out and demise best buys for once you<br />abuse the best people of this nation you are dead as a business at this point you best just shut thedoors. I let out the word and your dead to this nation of lab employess and their entire families nation wide on our networks we passed the word dont be ripped of no more. change all you want in six months theonly buyers will be the vultures who buy only the bones leftovers all your equiopment was over 6months old out of service stuff anyway.<br />Found out the hard way went withe hype never more will best buys be that to anyone in the great colleges of this nation the word is out so is best buys die as you should.J Hunt Pleasanton California<br />LLNS 30 years of computer information systems dont buy from best buys watch for the finals sales at 75 percent off then pick them clean out of business sale.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-4739089849146647164.post-77052879581754923802011-12-15T19:50:10.283-05:002011-12-15T19:50:10.283-05:00Never mind the small print, its still buyer beware...Never mind the small print, its still buyer beware with this giant. I brought a PS3 online refurbished after 3mons it failed reading game disks. Now Geek wont touch bc of tamper-proof label, will not open and tell me (what I believe is an expected failure) the general cost. To send out cost bout $80 to look. Even the BestBuy employees buy PS3's from GameStop. Think I'm moving my money elsewhere. BestBuy, just keep adding to consumer frustrations.Anthony Petersonhttps://www.blogger.com/profile/15132683453521580661noreply@blogger.comtag:blogger.com,1999:blog-4739089849146647164.post-68689448431178190522011-12-15T19:47:11.104-05:002011-12-15T19:47:11.104-05:00Never mind the small print, its still buyer beware...Never mind the small print, its still buyer beware with this giant. I brought a PS3 online refurbished after 3mons it failed reading game disks. Now Geek wont touch bc of tamper-proof label, will not Geek open and tell me (what I believe is an expected failure) the general cost. Even the employees buy PS3's from GameStop. Think I'm moving my money elsewhere. BestBuy, just keep adding to consumer frustrations.Anthony Petersonhttps://www.blogger.com/profile/15132683453521580661noreply@blogger.comtag:blogger.com,1999:blog-4739089849146647164.post-83152216449575373172011-10-02T09:23:51.525-04:002011-10-02T09:23:51.525-04:00This is my first time i visit here. I found so man...This is my first time i visit here. I found so many entertaining stuff in your blog, especially its discussion. From the tons of comments on your articles, I guess I am not the only one having all the enjoyment here! Keep up the good work.<br /><br /><a href="http://www-meubles.com/eycken-meubles" rel="nofollow">eycken meubles</a>Janjanhttps://www.blogger.com/profile/01614110164391468465noreply@blogger.comtag:blogger.com,1999:blog-4739089849146647164.post-53802421336012273252011-08-25T18:17:24.007-04:002011-08-25T18:17:24.007-04:00PLEASE BE WARNED - Webroot is anti-virus program t...PLEASE BE WARNED - Webroot is anti-virus program that comes with every computer Best Buy sells, they get a cut from every subscription. If you do not subscribe to Webroot after free period it disables your computer. It locks "Task Master", locks "Remove Program" and disables your computer entirely. Geek Squad had to remove Webroot while in "Safe Mode" during startup. Best Buy Geek Squad did not want to admit and wanted me to PAY $300 to "remove virus". Angrily refused and demanded they remove Webroot which they did fearing a seen at the store. This corrected problem completely. This is how they continue to make money after you purchase laptop. 6 months later - THE SAME PROBLEM, Webroot Reinstalled itself and disabled my laptop because I did not purchase subscription. Went very ANGRY to Best Buy to the point of starting a seen, afraid of other customers having to see this, they removed Webroot again. The manager said "it must be another program doing this" and I said how can another company benefit from reinstalling Webroot and Subscription Pop-up. They had no response. Even Geek who helped me remove Webroot twice could not believe what Webroot does. I have not purchased another product from Best Buy since and probably never will BEWARE ---- I hear stories of other unwitting customers being charged $350 for "removing virus".Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-4739089849146647164.post-41310824007842065632011-08-02T19:18:59.561-04:002011-08-02T19:18:59.561-04:00You are unbelievable!You are unbelievable!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-4739089849146647164.post-17330116112319238022011-03-12T13:44:34.253-05:002011-03-12T13:44:34.253-05:00@Mike Brophy,
I personally have never seen any fin...@Mike Brophy,<br />I personally have never seen any financing that said they didn't charge late fees. The only time where I would think it would apply, is if it was a "no payments for x amount of months" situation.<br /><br />Also, with the 0% interest, you have to pay in full within the 18 months or you will be charged all the back interest and any future interest. However what they do is capitalize the back interest and charge you something ridiculous like prime * 10 on that new capital amount.<br /><br />Now, I am sure the sales person probably 'said' no late fees. However, on the huge stack of ultra-fine print they give you, it says the opposite. Unfortunately a sales person's word is not a binding contract when they are only a limited agent of the store. Not to mention, it's a he-said/she-said situation without a recording. Now if the store advertised "no late fees" and the charged late fees, that would be a different situation. Find the sign that says "No Late Fees" and sue them for false advertising, bad faith lending and fraud.<br /><br />Cheers,<br />GTUnknownhttps://www.blogger.com/profile/16102765884004469382noreply@blogger.comtag:blogger.com,1999:blog-4739089849146647164.post-26464912309956176532011-03-10T17:29:00.405-05:002011-03-10T17:29:00.405-05:00I was told by the Best Buy store in Braintree MA t...I was told by the Best Buy store in Braintree MA that I would be receiving free fiancing for the laptop I bought there a few months ago. Specifically, 18 months of no interest or late charges that was a key motivating factor to buy the laptop. <br /><br />When I recieved a bill from them recently with late charges I know I had been lied to by the store's employees. When I called their Customer service to honor the original deal they told me, in not so many words, get lost. They responded in the same way when I filed a complaint through the Better Business bureau.<br /><br />This is called the old "bait and switch" and a deceptive, unethical sales practice that is common among second rate outfits. Do they seem to care? Of course not ! With Curcuit City going under their competition is limited. I will go to Staples next time and never to Best Buy again.<br /><br />Mike Brophy<br />Abington MAbrophy1https://www.blogger.com/profile/03121876468786831918noreply@blogger.comtag:blogger.com,1999:blog-4739089849146647164.post-7129093917628457032011-03-05T17:33:31.552-05:002011-03-05T17:33:31.552-05:00Btw ~ Fry's Electronics. did the same thing (t...Btw ~ Fry's Electronics. did the same thing (the exact same thing) to me and I'm in a suit with them right now.<br /><br />I'LL Let you know how my suit turns out once it's over.<br /><br />Thank you so much for this bLogAnonymoushttps://www.blogger.com/profile/06886139936212156048noreply@blogger.comtag:blogger.com,1999:blog-4739089849146647164.post-71367883751797576082011-03-05T17:30:30.827-05:002011-03-05T17:30:30.827-05:00I think Best Buy is frauduLent activities because ...I think Best Buy is frauduLent activities because they aLso do not keep track of any items that are paid with cash. <br />They said if it's not with the rewards or credit they wiLL have no record of it. WeLL, how do they do their taxes with no record of the cash paid items.<br /><br />This is one shady company. "Bad Buy" indeed. The Obama administration shouLd Look into that, after aLL, taxation is money for the bettering of America.Anonymoushttps://www.blogger.com/profile/06886139936212156048noreply@blogger.comtag:blogger.com,1999:blog-4739089849146647164.post-87445458834024403172011-01-05T22:56:47.975-05:002011-01-05T22:56:47.975-05:00I love your story. Best Buy is an evil empire. I...I love your story. Best Buy is an evil empire. I purchased a home theatre system and paid to have them install it and since the installation it hasnt worked properly. Intermittant static and white lines and violent poppiong noise. They came a few times to have a look but of course the problem didnt happen while the technician was there. I actually video taped the problem (as they asked) and sent it to the president of Best Buy in Minesotta and never got any reply. Iv spent hours on hold, sent several letters via certified mail and now i am 3 days away from the 1 year anniversary so im heading down to small claims court tomorrow - I paid over $3500 for the system. This makes me crazy because i decided to purchase the system from a "big reputable company" and didnt go to my local owner operated store... big freakin mistake.Anonymoushttps://www.blogger.com/profile/18064275171419785382noreply@blogger.comtag:blogger.com,1999:blog-4739089849146647164.post-87056305700230397952010-11-27T18:35:54.485-05:002010-11-27T18:35:54.485-05:00In typical BestBuy fashion they have an item on th...In typical BestBuy fashion they have an item on their website but its not available. I do not understand why if its sold out its kept on the website. Calling them does nothing. Its the old bait and switch. They are clearly as dishonest as they seem and yet they continue to get away with it.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-4739089849146647164.post-68503182075939567952010-03-07T12:04:33.642-05:002010-03-07T12:04:33.642-05:00Everyone,
I agree that $54mil is a HUGE sum of ...Everyone,<br /> I agree that $54mil is a HUGE sum of money for this, but as has been stated already; what amount is enough that corporations will take notice and change policies and procedure? BB and GS are mentioned in many a negative news articles from stealing pictures and music from computers they are supposed to be working on and more. The fact that Raelynn did not back up her own data has nothing to do with this at all. The point here is that the store "misplaced" her item, lied about it, falsified documents, covered it up and gave hugely negative customer service overall. <br /> If anyone actually reads through everything BB was given the chance several times to make restitution but failed to do so or even act as if they cared. Yes, maybe they did dump money into an account and send a gift card, but again this is not the point either. I agree that business needs to take notice here and go back to actually training managers and employees in real customer service and not the crap that they spew out now. BB is not the only place where we are treated like poo, think about it, how many times have you went out to eat and been ignored by waiters, or went back after going through a drive-thru to get the food that you paid for only to met with disgust, anger and rudeness?<br /> We need to send the corporations a message that we will no longer take this abuse and they need to amend their ways and create a better set of standards in customer service, privacy rights and more. I will agree with several posting in saying that if Raelynn would voluntarily announce that if the case is one, the only money taken is to cover costs and nothing more; everything else is to then be donated to a charitable organization or funneled back into the company as training programs and such that is overseen by an outside firm to keep them from just dropping the money back into their cash flow reports and being done. <br /> I think that this was a horrible thing to happen just as the case of the 23yr old that had her "personal", thought to be deleted pictures copied and spread around (http://www.startribune.com/business/18470879.html?page=2&c=y) and many other stories that have been posted here or other sites as to how consumers are treated at the establishments. The companies need reminded that it is the customer that creates their profits and when more and more customers experience bad situations they are going to spread the word, and word-of-mouth advertising is the worst kind to try and fend off or recover from. I say good luck and I hope that corporations take note of this case and make some changes for better customer service overall.DKLhttps://www.blogger.com/profile/17138544321707486867noreply@blogger.comtag:blogger.com,1999:blog-4739089849146647164.post-33470934336284252452009-10-12T20:02:15.302-04:002009-10-12T20:02:15.302-04:00I think it is great!!! Normally i would not say th...I think it is great!!! Normally i would not say this as I do believe good companies do get sued for no reason.<br />However, a couple of days ago my son bought an xbox and when he got home he could tell that it was a used one and the power supply did not fit the unit.<br />He tried to take it back and exchange it but they would not take it back. He called me from the store and i ran up there to talk with them. We were there for about 45 minutes. They had my son calling microsoft. I told them that we did not buy it from microsoft but from them. <br />Eventually the store manager came out and told us there is nothing he could do, that the serial number had already been registered. duh! Really? and basically my son was stuck with a used xbox. Microsoft did send him a new power supply but since the serial numbers were probably switched it did not fit the unit either.<br />i got on the internet and have talked with several people and this is really a company that needs sueing. In fact after reading all of the posts not only here but elsewhere i am surprised that they are allowed to do business in the state of colorado<br />We will be taking them to small claims court and writing a letter to the better business bureau. I dont know that it will do any good but worth a try<br />I have always liked the store and for the most part the employees but this has certainly left a bitter taste for both my son an myself.<br />good luck to you!<br />TimAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-4739089849146647164.post-87371283115565911542009-09-30T07:29:51.941-04:002009-09-30T07:29:51.941-04:00Please email me at raelyncampbell@gmail.com.Please email me at raelyncampbell@gmail.com.rcdchttps://www.blogger.com/profile/17761990817868617117noreply@blogger.comtag:blogger.com,1999:blog-4739089849146647164.post-91290724395416470582009-09-29T23:15:38.205-04:002009-09-29T23:15:38.205-04:00Hi Raelynn,
We are having a similar bout with bes...Hi Raelynn,<br /><br />We are having a similar bout with best buy/geek squad over lost data. If its possible could I get your personal contact info? We could really use insight in to what u have learned through our suit against this retailer.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-4739089849146647164.post-81596891807357899532009-09-21T15:51:50.037-04:002009-09-21T15:51:50.037-04:00Best Buy will try and force a $200-$300 "tune...Best Buy will try and force a $200-$300 "tune up on you for the HDTV's they sell. Any one with basic knowledge of setting color,contrast, etc can do this themselves. They will "explain" to you why you can't, but you can. The $10,000 machine thing is just a scam. My son did this work and its one of their pushes to sell more un-needed services. Their warranties are also no good to purchase because they'll do their best to tell you why they won't honor them. Been there done that too. I've had 2 warranties and they never honored either of them, due to technicalities they said even though I was told the "bumper to bumper" story when purchased. Stay AWAY from Best Buy. YOU WILL BE SORRY!Jimmyhttps://www.blogger.com/profile/03986748131894966261noreply@blogger.comtag:blogger.com,1999:blog-4739089849146647164.post-46122617135991565982009-08-19T14:51:42.364-04:002009-08-19T14:51:42.364-04:00So how about an update? How is the lawsuit workin...So how about an update? How is the lawsuit working out for you? Do you get it now that you should back up your data and should not put private data on your computer?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-4739089849146647164.post-32400002426245733102009-08-19T10:35:24.075-04:002009-08-19T10:35:24.075-04:00The "How is your data someone else's resp...The "How is your data someone else's responsibility?" guy is an idiot.<br /><br />BB is supposed to be in the business of fixing your computer. That means they accept and have the legal responsibility to safeguard THE CUSTOMER'S PROPERTY. It is part of the fee they charge whether they like it or not.<br /><br />I'd like to see them hang a warning telling customers: Your data & property will not be protected under the serive terms of this store. It is your responsibility if it is stolen while under BB's custody.<br /><br />They will get so few customers they would have to close the geek squad.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-4739089849146647164.post-24855836953685964332009-07-17T08:46:12.933-04:002009-07-17T08:46:12.933-04:00This is a joke right? How is your data someone el...This is a joke right? How is <b>your data</b> someone else's responsibility? Since computers existed such matters have always been in the realm of the user. It is taught in basic computers and business, back up your data. Further more all operating systems have encryption protocols for this and there even exist 3rd party protection from biometric USB keys to software. Uneducated computer users like you are the real problem, not the repair techs/suppliers. Do every one a favor and purchase "Computers for Dummies" and learn comething about what you profess.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-4739089849146647164.post-6431689628666593152009-05-11T19:59:00.000-04:002009-05-11T19:59:00.000-04:00Yes - this is a shit organization - Best Buy. The...Yes - this is a shit organization - Best Buy. They ripped me off on a computer I bought there - that was broken - and then refused return. I asked them repeatedly to produce paperwork, wording denying my return - and they couldn't provide any. <br /><br />They were rude, unethical, grossly unprofessional, and totally inept - from the manager to the guy at the door. This is Best Buy Ocoee.<br /><br />I contacted the corporate office - and they were just as inept. After 5 emails back and forth - they could not produce any wording also - but have done nothing to appease my situation.<br /><br />Basically - long story short - is that Best Buy stole from me. <br /><br />I will never set foot in one of their stores again -- and recommend anyone else NOT buy from them.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-4739089849146647164.post-538344980516035222009-04-23T15:18:00.000-04:002009-04-23T15:18:00.000-04:00WOW - sounds like what I'm dealing with - only my ...WOW - sounds like what I'm dealing with - only my hard drive was stolen from the computer while in their care. Their *corporate* personnel have now accused me of taking out before bringing it in for repair. I have written proof on their Agent Checkout Sheet about testing the hard drive - now they say - those tests would run with or without a hard drive. Also their call logs are wrong, etc. I plan to hand it over to a lawyer as I don't like being called a lier/thief! Good luck!!Lisahttp://www.stickers4less.comnoreply@blogger.com